Terms of service
Terms of Service
Welcome to Buttercup Studio. These Terms of Service ("Terms") govern your use of buttercupstudioo.com and any purchases made through our website.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. Online Store
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services.
You agree to use our website only for lawful purposes and in accordance with these Terms.
2. Products & Availability
We strive to display our products, descriptions, and colours as accurately as possible. However, colours may vary depending on your device or screen settings.
Because many of our pieces are handcrafted or made in small batches:
-
Product availability may be limited.
-
Minor variations in colour, shape, pearls, gemstones, or natural materials are normal and make each piece unique.
-
We reserve the right to discontinue products or limit quantities at any time.
3. Pricing
All prices are listed in the currency displayed at checkout.
Prices, promotions, and product availability may change without notice.
We reserve the right to correct pricing errors, product descriptions, or inventory inaccuracies at any time, including after an order has been placed.
4. Orders
By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to:
-
refuse or cancel any order;
-
limit quantities purchased;
-
cancel orders suspected of fraud, unauthorized activity, or resale.
If payment has already been processed for a cancelled order, a full refund will be issued.
5. Custom Orders
Custom and personalized pieces are created specifically for each customer.
For this reason, all custom orders are final sale and cannot be cancelled, returned, exchanged, or refunded once production has begun.
Please review all personalization details carefully before submitting your order.
6. Shipping
Estimated shipping times are provided as a guide only.
Buttercup Studio is not responsible for delays caused by:
-
shipping carriers;
-
customs processing;
-
weather conditions;
-
postal disruptions;
-
incorrect shipping information provided by the customer.
Risk of loss transfers to the customer once the order has been handed to the shipping carrier.
7. Returns & Refunds
Returns are governed by our Return Policy.
By placing an order, you acknowledge that you have reviewed and accepted our Return Policy before completing your purchase.
8. Intellectual Property
All content on this website—including photographs, graphics, branding, logos, product designs, copy, videos, and artwork—is the property of Buttercup Studio and may not be copied, reproduced, distributed, or used without prior written permission.
9. User Conduct
You agree not to:
-
use the website for unlawful purposes;
-
interfere with the operation or security of the website;
-
introduce viruses or malicious software;
-
copy or scrape website content without permission;
-
infringe upon our intellectual property rights.
We reserve the right to terminate access to our website for violations of these Terms.
10. Third-Party Services
Our website may include links to third-party websites or services.
Buttercup Studio is not responsible for the content, policies, or practices of third-party websites.
11. Limitation of Liability
To the fullest extent permitted by law, Buttercup Studio shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability for any claim relating to an order shall not exceed the purchase price paid for that order.
Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, legal requirements, or website functionality.
The most current version will always be available on this page.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
Buttercup Studio
Email: info@buttercupstudioo.com
Toronto, Ontario, Canada
